TERMS AND CONDITIONS OF SALES
Our standard lead time is currently 7 to 10 business days from the time the deposit is received and the acknowledgement and artwork have been approved in writing. The term “standard turnaround” refers to orders which are our standard or oversize prints and does not include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 6 hours for approvals can add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Speedwear.com will not be held responsible for missing deadlines due conditions beyond our control such as weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
An acknowledgement of your order will be sent via email. This must be approved in writing. Artwork must also be approved via a separate email. Please review the acknowledgement in its entirety. The spelling, shipping address, billing address, quantities ordered, style numbers and color of garments. If the shipping address is to be determined at a later time, Speedwear.com will not be responsible for shipping errors. Any changes to orders after production begins will stop production and a new lead time will take effect.
Vary depending on orders, but our standard terms are 50% Down / Balance in full before we Ship: All orders must have the deposit made against the approved acknowledgement to be considered a submitted order. The turnaround time for your order will not begin until the payment has been made, and the acknowledgement and artwork is approved in writing. We accept cash, check, Visa, Mastercard, American Express, Discover, PayPal, money order or cashier’s checks. The remaining balance of your order is due prior to shipping or pick up. (See Invoiced Quantity below for a complete look at how the final invoice balance is determined.)
Orders are placed in production once the acknowledgement, and artwork are approved and the deposit is received. You will receive an updated invoice with planned exit date. We will expedite your order as soon as possible to meet the date you request, or the exit date noted on the order. If you need your order sooner than the exit date, you may request rush service for an additional fee. Speedwear.com does not guarantee exit or delivery dates, and does not discount orders not shipped by the exit date, or delivered by your requested date.
Any cancellations to orders after production begins may result in a 25% restocking fee for blank apparel and any other cost incurred by Speedwear.com for work already completed on the order.
Exact quantities are not guaranteed on screen printed, and embroidered goods, only on manufactured goods such as singlets, and crew shirts. We operate on a defect ratio. Which means that you may receive more or less of any size or color you order. See Under/Over Run Allowance. Buyer agrees to pay for overages if the order is for a team and exact quantities must be produced. You will receive a final invoice with the final quantities once your order is complete.
Under/Over Run Allowance
Custom printing is an art form, especially when it comes to water based and discharge inks. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/overrun or defect allowance, and do not guarantee exact quantities on quantities ordered. This is simply an acceptable margin of error.
All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. We operate on a 3% defect ratio on standard size prints, and a 7% defect ration on jumbo prints. For this reason, we highly recommend you order extra garments for each size. Speedwear.com will not be responsible for profit loss on under runs.
• Standard & Oversize: 3%
• Jumbo: 7%
• All Over: 10%
**Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.
We sell defects at half price, and they are included on your final invoice unless you specifically state that you do not wish to purchase them. We only include garments with minor defects. Please let us know in your approval email whether you would like to purchase them, otherwise there may be a small handling fee for opening and repacking the boxes.
If Buyer is supplying the goods, please provide 3% additional units to cover defects if you need exact quantities. Speedwear.com is not responsible for other vendors factory defects or damages, and does not inspect the goods nor count in the goods delivered unless Buyer agrees to pay additional fees. We will print the quantities of goods delivered as is. If Speedwear.com damages Buyer supplied apparel or if there are defects while embroidering or screen printing, Speedwear.com will not charge you for that piece of apparel. Defects will be a minimum of 3% for standard sizes, and 7% for jumbo sizes.
IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 oversize prints, your quote will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 97 and 103 pieces. This is the Under/Over Run Allowance for that order. The price per piece will not change from the Quote to the Invoice.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee. Placing a rush order simply places your order ahead of other orders in house. Speedwear.com does not guarantee exit dates. We will do our best to get your order by the date you request.
• 1 Day: 10%
• 2 Days: 20%
• 3 Days: 30%
• 4 Days: 40%
• 5 Days: 50%
• 6 Days: 60%
• 7 Days: 70%
• 8 Days: 80%
• 9 Days: 90%
• 10 Days: 100%
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Speedwear.com will not be held responsible for shipping issues once your order has left our facility.
Artwork Creation & Ownership
All artwork created by Speedwear.com is the sole property of Speedwear.com, and may not be used or reproduced without Speedwear.com’s consent. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing that is not being created by Speedwear.com, is owned by you, or its rightful owner, not Speedwear.com. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Speedwear.com. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Speedwear.com, although the artwork itself, is still your property.
All artwork must be approved via an emailed digital mockup. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could increase turnaround times for your orders. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Lettering or names must be submitted in writing. Speedwear.com will print the exact spelling of what is submitted. If there are spelling errors Speedwear.com will not be responsible if that is how you spelled it. Please check lettering and names very carefully before submitting.
Screens and Film
All screens and film produced by Speedwear.com to complete your order remain the sole property of Speedwear.com, and may be purchased for additional fees.
GARMENTS, BLANKS SHIRTS & PIECES
Out of Stock Items
Speedwear.com will not be responsible for items that are out of stock. All purchasing of product is done on an order by order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order. Speedwear.com reserves the right to substitute garments of similar styles.
Speedwear.com does not guarantee exact quantities, and is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments when they are received, and as they are printed, and again in packaging, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Speedwear.com will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints anytime we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
All Over Printing
Due to the complex nature of the all over printing process, there are several differences that need to be expected and understood. Quotes for all over printing are not final until artwork and a mockup have been seen and discussed. Due the method in which all over printing is produced, shirts are rarely “perfect” prints. A higher level of variation from print to print must be expected and accepted. We do not recommend printing solid ink across areas where seams may exist. Inconsistent ink deposits are normal and considered acceptable. The same seam issues apply to all over printing as we’ve mentioned above (see Seam, Collar, and Zipper Printing section). Registration is expected to be kept loose with a quarter inch variation considered acceptable. Folds in the shirt during the printing process are normal. Folds that lead to ink gaps in the print that are under 3” long are considered acceptable.
Since water based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.
We print with the highest quality products and equipment available for water based and discharge ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of wash down on ink colors should be expected with each additional wash since fabric will fade with additional washing.
In order to ensure image longevity and vibrancy, we recommend “machine wash cold, tumble dry low” for all water based and discharge ink prints. Foil prints should be washing inside out and line dried. All goods should be washed before wearing, especially allover prints.
Prior to a first wash, it is completely normal to feel a slight “hand” with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2” below the bottom of a collar, a 3/4” standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Reorder Ink Color
Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Ink Color & Pantone Matching
Due to the nature of water based and discharge inks, we cannot guarantee requested Pantone colors. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.
Ink Color Change Minimums
All additional ink color changes will incur additional fees.
Style Change Minimums
Garment style or garment color changes are allowed as long as the blanks have not been purchased. There will be a 25% restocking fee if you decide to change the style after blanks are purchased.
Printed Sample Policy
You may receive a physical printed sample. If artwork needs to be separated, created, or touched up, it will be subject to art charges at the current rate. Art does not count towards the sample order value for credit purposes and will not be credited back towards the full production run.
Pantone Matching fees do apply on sample runs. They do not count towards the sample order value in terms of credit on the reorder, nor will they be credited back onto the full production run.
PACKAGING, SHIPPING & RECEIVING
If you have a specific deadline (in- hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Executive immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
Orders are shipped via UPS, and insured for the total amount of the invoice at Buyers expense, unless Buyer notifies Speedwear.com in writing of their preferred shipping method at the time the order is placed. A shipping handling fee is added to orders shipped via third party carrier for boxes and packaging supplies.
A tracking number will be sent to you at the end of the day once your order has left our facility. Speedwear.com will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order.
Shipping costs included on the acknowledgements are estimated and subject to change once boxes are weighed. You will received a final invoice with the actual shipping costs once complete. Speedwear.com is not responsible for lost or damaged goods once they have left our facility. Speedwear.com is not responsible for shipping to a wrong address if it was listed on your acknowledgement and you failed to correct the address before approving. Or if shipping address was missing when you approved the acknowledgement, and added it later.
If shipping on your carriers account you must supply the information when placing the order, and schedule the pick up with your carrier. Speedwear.com will not be responsible for obtaining the information before shipping, and will not discount late shipments.
Additional fees apply if Speedwear.com must deliver goods to Buyers carrier. All goods are F.O.B. Sellers Facility. Once goods are picked up by carriers, or delivered to carriers by Speedwear.com, Speedwear.com is no longer responsible for the goods. The Buyer accepts ownership of the goods as soon as the goods leave our facility or are delivered to the carrier.
Speedwear.com is not responsible for lost, stolen, or damaged goods once the goods are out of our possession. Exit dates, or delivery dates are not guaranteed, and no discount or refunds will given if not received by dates requested.
We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipment charges will apply.
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise. Additional fees apply for individual bagging.
There are no returns, exchanges, refunds, or changes to sewn, printed, embroidered, sublimated, or designed merchandise. It is the buyers responsibility to inspect all merchandise before washing, or wearing. Once merchandise has been washed or worn it cannot be returned. All claims of shortages or defective merchandise must be made within 7 day of receipt of goods. Returns will only be accepted with prior authorization from Speedwear.com. An RA number to return the goods will be supplied. All returned goods will be inspected, and either reprinted, or a credit will be issued. Speedwear.com reserves the right to make the determination whether to reprint or issue a credit.
Custom vs Contract Orders
We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations.
Contract Order Garments
We request an itemized list of each style, color, size, and quantity being delivered. We do not check in the delivered quantity to ensure the proper amount has been received unless you request it and pay an additional fee. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages. We will process whatever is received.
All garments manufactured by Speedwear.com contain Speedwear.com's label sewn on the outside of each garment. Placement of the label is at the sole discretion of Speedwear.com.
Removing Manufacturer Tags/Labels
If you print custom neck labels in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order (please see below for tear-away tag policy). Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.
Removing Tear-away Tags/Labels
If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam. If you want them unsewn for removal, thus eliminating the chance of the tear-away remnants, standard manufacturer tag removal fees and turnaround time will apply.
Speedwear.com does not cover the cost of lab testing products. Nor does Speedwear.com imply, express, or guarantee that apparel purchased from vendors will pass independent lab testing. The customer is solely responsible for any cost for lab testing. Testing will add on to the turnaround time.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your apparel socially. If you do not notify us, we will assume that we have your full permission to post photos of your apparel online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
Reorder Screen Credit
Reorders placed within 6 months from the last run of the same art will not incur screen charges. The artwork placement, dimensions, and ink colors must be an exact reorder with no changes.
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly discuss a remedy.
If credit terms are desired, please request a credit application. Your application will be reviewed and you will be notified within 7 business days. Both form A and form B must be completed to apply for terms. Your application will not be considered otherwise.
Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.
Orders cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed.
There is a $35 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.
Terms & Conditions
Speedwear.com’s acceptance of Buyers order is expressly conditioned buyers assent that all the terms and conditions contained herein or on the invoice thereof are the sole terms governing this transaction. If these terms and conditions are not acceptable, Buyer must notify Speedwear.com in writing before approving the acknowledgement. Buyer’s failure to make such notification represents Buyers full agreement to these terms and conditions set forth herein.
Speedwear.com reserves the right to change its Terms & Conditions at any time without notice.